We hope you are happy with your purchase! However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

 

Returns

All returns must be postmarked within thirty five (35) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at sales@sodacraft.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

Sodacraft

Attn: Returns

RMA #

23128 Newcastle Ct

Brownstown, MI 48134

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.  If you would like a prepaid shipping label, one can be emailed to you and $3.79 will be deducted from your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

• Items must be in original condition and quantity
• Pins with slight bends are normal to wire and not product damage

Questions

If you have any questions concerning our return policy, please contact us at:

sales@sodacraft.com